Frequently Asked Questions
Everything you need to know about your self-portrait shopping experience.
What is your global shipping policy?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Express and standard delivery options are available at checkout, with tracking details provided via email once your order has been dispatched.
How do I ensure I select the correct size?
Each product page includes a detailed size guide and specific garment measurements. As self-portrait pieces are known for their intricate tailoring, we recommend following the 'Size & Fit' notes provided for each individual style.
What is your return policy for online orders?
We accept returns within 14 days of receipt, provided the items are in their original condition with all tags and security ribbons attached. Please note that certain items, such as earrings, cannot be returned for hygiene reasons.
Are duties and taxes included in the price?
For most international destinations, duties and taxes are calculated and included at checkout to ensure no hidden fees upon delivery. Please refer to our Shipping page for a specific list of DDP (Delivery Duty Paid) countries.
How should I care for my lace and embellished garments?
Due to the delicate nature of our signature lace and intricate beadwork, we recommend professional dry cleaning only. Specific care instructions are located on the inner label of every garment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options such as Klarna and Apple Pay for a seamless checkout experience.